Pak Supar Privacy Policy – How We Protect Your Data

1. Introduction

At Pak Supar, we understand that handing over personal information — your name, mobile number, payment details — requires a degree of trust. We do not take that lightly. This Privacy Policy explains in plain terms what information we collect when you use the Pak Supar platform at paksupar.win or through the Pak Supar Android app, why we collect it, how it is stored and protected, who we may share it with and what rights you have over your own data.

This policy applies to all players who register an account, make a deposit, place a bet, play casino games or simply browse the platform. By using any part of Pak Supar, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle data, you should not register or continue using the platform.

We designed this policy to be as clear and readable as possible. We have deliberately avoided dense legal language where plain English works just as well. If anything here is unclear, our support team is available to explain further.

2. What Information We Collect

Pak Supar collects two types of information: information you provide to us directly when you register or use the platform, and information that is collected automatically as part of normal platform operation.

Information you provide directly:

• Full name as registered on your identity document.
• Mobile number used for account registration, login and verification.
• Date of birth, collected for age verification to confirm you are 18 or above.
• Payment account details — such as your JazzCash or Easypaisa account reference, Raast ID or bank account number used for deposits and withdrawals.
• Any information you provide when contacting support, including chat transcripts and email correspondence.
• Identity verification documents if requested during the account verification process.

Information collected automatically:

• Device information including device type, operating system version and screen resolution.
• IP address and general location data derived from it.
• Browser type and version if accessing via the web.
• App version if using the Pak Supar Android app.
• Session data including login times, pages visited, games played and bets placed.
• Transaction history covering all deposits, withdrawals, bet placements and game rounds.
• Cookie and tracking data as described in the Cookies section below.

3. How We Use Your Information

Every piece of information Pak Supar collects has a specific purpose. We do not collect data we do not need, and we do not use your data for purposes beyond what is described here.

• Account management: Your name, mobile number and date of birth are used to create and maintain your account, verify your identity and ensure only you can access your PKR wallet.
• Payment processing: Payment details are used to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer. We pass only the necessary information to the relevant payment provider to complete your transaction.
• Age and identity verification: We are committed to ensuring that only adults aged 18 and above use the platform. Date of birth and, where necessary, identity documents are used solely for this verification purpose.
• Fraud prevention and security: Device data, IP addresses and behavioural patterns are analysed to detect unusual account activity, prevent fraud and identify potential cases of money laundering or multi-account abuse.
• Customer support: Support correspondence is retained so that our team can track the history of your queries and provide consistent, accurate assistance over time.
• Platform improvement: Aggregated, anonymised behavioural data helps us understand how players use the platform — which game categories are most popular, where users drop off — so we can improve the experience.
• Responsible gaming: Transaction history and session data may be reviewed to identify players who may be showing signs of problem gaming behaviour, as part of our responsible gaming commitments.
• Communications: We may use your mobile number to send important account notifications such as deposit confirmations, withdrawal updates and security alerts. We do not send unsolicited marketing messages without your consent.

4. Payment Data and Financial Information

Because Pak Supar handles real PKR transactions, financial data is treated with a higher level of care than general account information. Deposits and withdrawals are processed via established Pakistani payment providers — JazzCash, Easypaisa, Raast and standard bank transfer — each of which operates under its own security and data handling standards.

Pak Supar does not store complete mobile wallet credentials, full bank account numbers or card numbers on its own servers. When you initiate a deposit or withdrawal, the relevant payment details are passed securely to the payment provider via an encrypted connection. The provider handles the transaction and returns a confirmation reference to Pak Supar, which is then used to update your PKR wallet balance.

• Payment references and transaction IDs are stored against your account for audit and dispute resolution purposes.
• Withdrawal requests are matched against your registered payment accounts to prevent funds reaching unverified third-party accounts.
• Financial transaction logs are retained for the period required by our internal record-keeping standards and as needed for dispute resolution.

5. Cookies and Tracking Technologies

Pak Supar uses cookies and similar tracking technologies to make the platform function correctly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. It helps the site remember your preferences and session state between visits.

We use the following categories of cookies:

• Essential cookies: Required for basic platform functions such as keeping you logged in during a session, maintaining your PKR wallet state and processing bets. These cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences such as language settings and recently visited game categories so you do not have to re-select them on each visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which sections are visited most, average session length, common exit points. This data is used in aggregate form only and cannot be linked back to individual accounts.
• Security cookies: Help detect and prevent fraudulent login attempts, bot activity and suspicious session behaviour.

Most browsers allow you to control cookie settings through their privacy or settings menu. Disabling essential cookies will affect your ability to use the platform properly. Disabling analytics or functional cookies will not prevent you from accessing core features.

6. Data Sharing and Third Parties

Pak Supar does not sell your personal data to third parties. Full stop. We share data only where it is strictly necessary to operate the platform and provide you with the services you have signed up for.

The categories of third parties with whom we may share limited data are:

• Payment providers: JazzCash, Easypaisa, Raast and banking partners receive only the transaction data necessary to process your deposits and withdrawals. Each provider is bound by their own data protection obligations.
• Game software providers: When you play a slot, live casino game or any title from our Game Lobby, the relevant software provider receives your in-game session data needed to run the game and calculate results. Providers do not receive your personal identity or payment details.
• Identity verification services: If enhanced identity checks are required, a specialist verification provider may process your submitted documents. They act on our instruction and are not permitted to retain or use your documents independently.
• Fraud prevention services: Aggregated device and behavioural signals may be shared with fraud detection partners to protect the integrity of the platform and all players on it.
• Legal and regulatory requirements: We may disclose account data if required to do so by a valid legal process or authority. We will notify affected users where we are legally permitted to do so.

All third parties who handle data on behalf of Pak Supar are required to process that data only for the specific purpose for which it was shared and to maintain appropriate security standards.

7. Data Security

Protecting your data is a core operational responsibility at Pak Supar, not an afterthought. We implement a range of technical and organisational measures to ensure that your personal information and financial data are kept secure.

• All data transmission between your device and Pak Supar servers is encrypted using TLS (Transport Layer Security).
• Passwords and authentication credentials are stored using strong one-way hashing — plain-text passwords are never stored on our systems.
• Access to personal data within Pak Supar's internal systems is restricted on a need-to-know basis. Support staff can access account information only to the extent necessary to help you with a specific issue.
• Our systems are regularly monitored for unusual access patterns, intrusion attempts and vulnerabilities.
• Payment credential data is never stored in full on Pak Supar servers — only the references and confirmation tokens returned by payment providers.

While we maintain strong security practices, no online system is completely immune to risk. If you become aware of any suspected unauthorised access to your account, please contact our support team immediately so we can act promptly to secure your account and investigate the incident.

8. Data Retention

We keep your data only for as long as it is needed for the purpose it was collected, or for as long as is required by our internal operational standards. The general retention principles we follow are:

• Active accounts: All account data is retained for the duration your account remains active on the Pak Supar platform.
• Closed accounts: After an account is closed, core account and transaction records are retained for a defined period to support dispute resolution, fraud investigation and legal compliance obligations. After this period, data is securely deleted or anonymised.
• Support communications: Chat logs and email correspondence related to support queries are retained for a defined operational period and then deleted.
• Identity verification documents: Documents submitted for age or identity verification are retained only for as long as necessary to complete the verification process, after which they are securely deleted.
• Analytics data: Anonymised behavioural data used for platform improvement has no fixed deletion schedule as it cannot be linked to individual users once anonymised.

9. Your Rights Over Your Data

You have meaningful rights over the personal data that Pak Supar holds about you. We take these rights seriously and will respond to any request promptly. Your rights include:

• Right of access: You can request a copy of the personal data we hold about you at any time. Contact our support team to submit an access request.
• Right to correction: If any personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. For core account details such as your registered name and mobile number, identity verification may be required before changes are applied.
• Right to deletion: You may request that your personal data be deleted. We will action this request where we are not legally or operationally required to retain specific records. Certain transaction and audit data may need to be retained regardless of a deletion request.
• Right to restrict processing: You can request that we limit how we use your data in certain circumstances, such as while a dispute is being resolved.
• Right to object: You have the right to object to specific uses of your data, particularly where that use is based on legitimate interest rather than your consent.

To exercise any of these rights, contact the Pak Supar support team via live chat or email. We will acknowledge your request and respond within a reasonable timeframe. Identity verification may be required before we process certain types of data requests, to ensure we are sharing or modifying the right person's data.

10. Minors and Age Protection

Pak Supar is strictly an adult platform. We do not knowingly collect any personal data from individuals under the age of 18. Age verification is a required step in the account registration process, and we may request supporting documentation to confirm age where needed.

If we discover that an account has been created by a person under 18, that account will be immediately closed. Any funds deposited by an underage user will be handled in accordance with our underage account policy, which prioritises the return of funds to the registered payment source.

If you are a parent or guardian and believe that a minor has created an account on Pak Supar, please contact our support team immediately. We will act promptly to investigate and close the account.

11. Changes to This Privacy Policy

Pak Supar may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer or applicable standards. When we make meaningful changes, the "Last updated" date at the top of this page will be revised accordingly.

We recommend reviewing this page periodically. Continued use of the Pak Supar platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If the changes are significant and affect how we process data you have already provided, we will make reasonable efforts to notify you directly.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your information has been handled, please get in touch with us. Our support team is available around the clock and will direct your privacy-related query to the appropriate person.

You can reach us via the live chat feature on the platform, or by emailing us at [email protected] — please copy this address manually into your email client as it is displayed here as plain text only.

For account-related queries including data access requests or account closure, please have your registered mobile number ready so we can verify your identity before processing your request.